The second-hand marketplace Shoppers Share Frustration Regarding Size Updates
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
This online marketplace has revised its measurement guidelines for women's and children's garments without notifying all users about the change.
Digital Channels Reaction
Numerous buyers and vendors are posting online saying Vinted listings now show a different size category than originally posted due to the recalibration.
Vinted explained the updated approach better aligns with other platforms.
They have suggested members to review their products and update the measurements by hand when needed, which has left users frustrated.
Measurement Approach Modifications
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement used to be a 12 but currently displays as UK 16-18.
Shopper Accounts
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Required Changes
Another shopper, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.
Platform Context
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification within the service has received backlash: earlier, Vinted reversed a change concerning shipment methods after backlash from users.
